I just want to thank you for the great job your team did for us after the recent back up in our basement. Not only were they efficient and thorough, but they treated us and our possessions with sensitivity and respect. We cannot express how appreciative we are at the great job they did in helping us deal with a very difficult situation. Special thanks to Jeanie and Derek for being so supportive and helpful.
John and Jean Cheyne
No one wants to have a problem with their home that requires them to go through an insurance claim. The damage that arose from the leak in the dishwasher caused a chain reaction of moisture/ mould abatement, the removal of all base cabinets, the removal of flooring, painting, new flooring, three new cabinets and reassembly of the kitchen.
Ron Thomas was the project manager and we are very grateful for his knowledge, professionalism and care. He liaised with the insurance company and prepared an itemized project plan and quote. Ann was quite ill at the time and also greatly reactive to smell and outgassing of chemicals. Ron was very sensitive to her needs and that made a difficult situation much easier to handle. He coordinated all the many trades people involved, kept us in the information loop and were the catalyst for changes and work that needed to be done.
Unfortunately, due to a problem with the initial flooring, the whole process had to be repeated. Again, Ron presided over the whole operation. It was obvious that he wanted us to be 100% satisfied with the final result. Ron was always available to respond to the many text messages and phone calls which helped us cope with the process.
We want to thank all the staff at Lubnow Restoration for the professionalism they all exhibited in the kitchen restoration. The staff members that worked at our home showed sensitivity to our needs, were courteous and efficient. We greatly appreciate their contributions.
We will definitely recommend your company to friends and family.
Ann and Kevin MacDonald
We wanted to thank you for your work, it was fast, extremely efficient and made it much less stressful for Chris and I. Everyone you sent over were polite and did an amazing job! Again, thank you for plowing us out, another kind gesture.
Meant most sincerely,
Mary and Chris Storey
Your company Lubnow Restoration did a fantastic job rebuilding our garage after being badly damaged by a tree, looks better than it ever did! All the extras from packing to extras with clean ups, warranty on your work, fantastic! Everyone did go above and beyond. Highly recommended.
All the best for 2014,
The Dadson Family
Just a note to express to you, my sincere appreciation for everything you did to make my “project” bearable. It was indeed a devastating moment when you arrived on the scene here at 63 Park Ave. I would never have believed it could be so awful if I hadn’t of lived through it, but from the first moments your kind and “take care” manner assured me it would be alright! And you followed through all that terrible long winter and when I thought it would never end you assured me it would get done!
For all this I express my hearty thanks and to all the workers who so faithfully kept to the task despite the weather and unforeseen circumstances, they were the upmost in kindness, respect and generosity!
I have to tell you that I love the room, the rug and vinyl are perfect and with all the anxiety behind me, I am starting to enjoy it once again. I hope you will drop by to see me and if and when you are in St. Thomas. I had Pauline for a chat a week or so ago, again, I was shocked to get the cheque – however did I manage that?! Thanks so much and do stop in!
I want to thank you so very, very much for the wonderful job that you did in restoring my basement after the water heater (rented) burst from the top and flooded the flooring and wet so many boxes and their contents!! I was extremely impressed with your company’s fast response to my insurance (Intact) claim! Your staff, under the very capable leadership of Lisa, were very professional and very hard working!! They always left everything neat and tidy at the end of each day. I certainly appreciated their cheerful attitude which went a long way in reducing my stress level with the situation. Lisa ALWAYS kept me well informed about arrival times and what would be taking place. I was so impressed as well with the amazing packing up job that your staff did! Everything was very caringly stored. Many, many thanks again to all of you for your hard work! I am extremely pleased with the end results!!! I have been and will continue to “sing” your praises to my family and friends!! Intact Insurance (to whom I will be writing to next about your wonderful work) is very fortunate to be working with you!!
Very, very sincerely,
Kerri and Brendon Ronson